At x77, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data x77 collects when you use the platform, how that data is used, who it may be shared with, how it is protected, and what rights you hold over your own information. Please read this document carefully — it forms part of your agreement with x77 alongside our Terms and Conditions.
Your data is encrypted, protected, and never sold to third parties.
Our Privacy Commitments
Six core commitments that define how x77 handles every piece of personal data entrusted to us by Pakistani players.
All data transmitted between your device and x77's servers is protected by 256-bit SSL encryption. This applies equally to login sessions, deposit flows, KYC document uploads, and withdrawal requests — no data travels unencrypted.
x77 does not sell, rent, or commercially trade your personal data to any third party, marketing broker, or data aggregator under any circumstances. Your information exists on x77 for the sole purpose of operating your account and keeping the platform secure.
x77 collects only the personal information strictly necessary to provide the gaming service, comply with licensing obligations, and fulfil KYC requirements. We do not collect data speculatively — if we do not need it to operate your account, we do not ask for it.
x77 retains personal data only for as long as required by operational necessity or regulatory obligation. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule detailed in this policy.
Every x77 account holder has the right to access, correct, or request deletion of their personal data. Marketing communication preferences can be managed directly from account settings at any time without needing to contact support.
x77's data handling procedures are aligned with the requirements of its international gaming license, which mandates specific data protection standards as a condition of operation. Compliance is reviewed regularly by x77's internal compliance team.
This policy is effective as of 1 January 2026 and applies to all x77 account holders and platform visitors.
For the purposes of this Privacy Policy, x77 ("the Platform", "we", "us", "our") acts as the data controller in respect of personal data collected from users ("you", "Player") who access or use the x77 online gaming platform and its associated services.
As data controller, x77 determines the purposes and means by which personal data is processed. x77 is committed to processing personal data in a lawful, fair, and transparent manner, and to implementing appropriate technical and organisational measures to protect that data against unauthorised access, loss, or destruction.
Contact for data matters: All data-related enquiries, access requests, and privacy complaints should be directed to x77's support team via live chat within the platform, or by written communication to the contact address provided in Section 13 of this policy.
x77 collects personal data from you in three primary ways: information you provide directly during registration and account use, information generated automatically through your interaction with the platform, and information received from third-party verification and payment service providers.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address | Registration |
| Document Data | CNIC scan / passport copy, proof of address | KYC verification |
| Financial Data | JazzCash / EasyPaisa number, bank account details, transaction history | Deposit & withdrawal processing |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings | Account creation & ongoing use |
| Communications | Support chat transcripts, complaint correspondence | Customer support interactions |
When you access x77, certain technical data is collected automatically by our platform infrastructure and analytics systems:
x77 may receive personal data about you from authorised third-party sources in the following circumstances:
x77 processes your personal data for the following specific purposes, each of which is supported by a lawful basis as described in Section 4:
Your identity, contact, and account data are used to create and maintain your x77 account, authenticate your logins, process your deposits and withdrawals, credit winnings, and provide you with access to all gaming services on the platform. This is the primary and most fundamental use of your personal data.
Your identity documents and financial data are processed to fulfil x77's KYC obligations under its international gaming license. This includes verifying your age (21+ minimum), confirming your identity prior to withdrawal, conducting anti-money-laundering screening, and complying with any regulatory disclosure requirements applicable to x77's licensing jurisdiction.
x77 uses device data, IP addresses, login patterns, and transaction data to detect and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and any other conduct that violates our Terms and Conditions or applicable law. This processing is essential to protecting all players on the platform.
x77 monitors account activity — including deposit frequency, session duration, and betting patterns — for the purposes of identifying players who may be exhibiting signs of problematic gambling. This monitoring allows x77 to apply responsible gaming interventions such as prompting limit reviews or flagging accounts for support outreach, in accordance with our licensing obligations.
When you contact x77 support, your account data and the content of your communications are used to investigate and resolve your query. Support chat transcripts are retained for quality assurance and dispute resolution purposes.
Where you have provided explicit consent, x77 may send you promotional communications about bonuses, new game releases, and platform updates via SMS or email. You may withdraw this consent at any time by updating your communication preferences in account settings. Withdrawal of marketing consent does not affect the lawfulness of prior processing.
Aggregated and anonymised usage data is analysed by x77 to understand how players interact with the platform, which game categories are most popular, and where user experience improvements can be made. This analysis does not involve identifying individual players.
x77 relies on the following legal bases for processing your personal data, consistent with applicable data protection principles:
x77 does not sell your personal data. We do not share your information with unrelated third parties for their own commercial purposes. Data sharing by x77 is limited to the following categories of recipient, each of which receives only the minimum data necessary for their specific function:
Transaction data including amounts and your payment method identifier is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial services regulatory obligations.
During KYC, your identity document images and personal identifiers may be transmitted to x77's contracted identity verification service provider for automated or manual review. This provider processes data solely on x77's instructions and under a data processing agreement.
x77 uses third-party fraud detection and anti-money-laundering screening tools. Limited personal identifiers may be shared with these services for the purpose of watchlist screening and risk scoring, as required by x77's gaming license compliance obligations.
Third-party game studios whose titles are hosted on x77 may receive anonymised session identifiers for the purpose of game performance monitoring and RNG audit trail maintenance. No personally identifiable information is shared with game providers beyond what is technically necessary to serve the game session.
x77 may disclose personal data to gaming regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required by a valid legal obligation, court order, or regulatory directive. x77 will, where legally permissible, notify affected players of such disclosures.
Important: All third parties with whom x77 shares personal data are subject to contractual data protection obligations and are only permitted to process your data for the specified purpose. x77 does not permit third-party recipients to use your data for their own marketing or unrelated purposes.
x77 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help x77 recognise your browser session, remember your preferences, and monitor platform performance. x77 uses the following categories of cookies:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. x77 does not use third-party advertising or retargeting cookies.
x77 implements a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, or destruction. Our technical and organisational security measures include:
Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a risk to your rights, x77 will notify affected players and relevant regulatory authorities in accordance with applicable legal obligations.
Your role in security: You are responsible for maintaining the confidentiality of your x77 login credentials. Use a strong, unique password for your x77 account and never share your login details with any third party. Contact x77 support immediately if you suspect your account has been compromised.
x77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Gaming license regulatory obligation |
| KYC Documents | 5 years from submission date | Anti-money-laundering compliance |
| Transaction Records | 5 years from transaction date | Financial record-keeping obligation |
| Support Communications | 3 years from interaction date | Dispute resolution & quality assurance |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent audit trail |
| Analytics Data | 24 months (aggregated, anonymised) | Platform improvement |
| Security & Access Logs | 12 months | Fraud investigation capability |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, the anonymised dataset may be retained indefinitely for aggregate analytics purposes as it no longer constitutes personal data.
As an x77 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, contact x77 support via live chat or written communication as described in Section 13:
You have the right to request a copy of the personal data x77 holds about you, along with information about how it is processed and shared.
You have the right to request correction of inaccurate or incomplete personal data held by x77. Some corrections may require re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary for the purpose collected. Note that regulatory retention obligations may prevent full erasure in certain cases.
You may request that x77 restricts processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Where processing is based on consent or contract, you may request a machine-readable copy of your personal data to transfer to another service provider.
You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring, subject to x77's overriding licensing obligations.
x77 will respond to all verified data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days with prior notification. There is no fee for submitting a data rights request; however, requests that are manifestly unfounded or excessive may be subject to a reasonable administrative charge.
x77 is an adults-only platform with a strict minimum age requirement of 21 years. The collection of personal data from individuals under the age of 21 is explicitly prohibited by x77's registration process and KYC procedures.
x77 does not knowingly collect or process personal data from individuals under the age of 21. If x77 becomes aware that a registered account belongs to an individual under this age threshold, the account will be immediately closed, all associated funds returned to the originating payment source, and all personal data associated with the account deleted or anonymised as appropriate under our data retention obligations.
Parents & Guardians: If you have reason to believe that an individual under the age of 21 has registered an x77 account without authorisation, please contact x77 support immediately via live chat so that we can investigate and take appropriate action.
x77 operates as an internationally licensed gaming platform. As a result, your personal data may be processed on servers or by service providers located outside of Pakistan. Where such international transfers occur, x77 takes steps to ensure that adequate data protection safeguards are in place.
International transfers of personal data by x77 are governed by one or more of the following safeguards:
If you would like further information about the international transfer safeguards applicable to your personal data, please contact x77 support as detailed in Section 13.
x77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. The effective date and last-reviewed date displayed at the top of this policy will be updated whenever a material change is made.
Where changes are material — meaning they meaningfully alter how your data is collected, used, or shared — x77 will provide advance notice to registered players via email or in-platform notification prior to the changes taking effect, where operationally feasible. For minor clarifications or editorial updates that do not affect the substance of data processing, the revised policy will be published on this page without separate notification.
Your continued use of the x77 platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. x77 recommends bookmarking this page and reviewing it periodically, particularly before making significant deposits or submitting KYC documentation.
For all privacy-related enquiries, data access requests, consent withdrawals, or complaints regarding x77's handling of your personal data, please use the following contact channels:
Live Chat Support (Preferred): Available 24/7 within the x77 platform after logging in to your account. Urdu and English support available.
Email: [email protected]
Response Time: x77 aims to acknowledge all privacy-related communications within 2 business days and to resolve substantive requests within 30 calendar days.
If you are dissatisfied with x77's response to a privacy complaint, you may escalate your concern to the relevant data protection authority in x77's licensing jurisdiction, or to x77's gaming regulator where the complaint relates to a regulatory obligation. Contact details for the relevant authority are available on request from x77 support.
x77 combines international-standard data protection with a platform built specifically for Pakistani players — PKR native, cricket-first, and secured end to end. Ready to get started?
21+ only · International gaming license · 256-bit SSL · PKR payments